Returns Policy

Returns & Customer Care

At HeartStore, every order is made with intention, love, and care. Because our products are created on demand through our trusted global production partner, each piece is custom-made just for you. This process allows us to reduce waste and support sustainable practices — but it also means that we cannot accept returns or exchanges for change of mind, incorrect sizing, or design preferences.

We know shopping online can feel uncertain at times, so we’re here to ensure you have a smooth and positive experience. If your order arrives with any of the following issues:

• Damaged during shipping
• Printing errors or defects
• Wrong item received

Please reach out to us within 14 days of delivery. Include your order number and clear photos showing the problem. Once verified, we’ll gladly offer a replacement at no additional cost, or find a solution that makes things right.

Because we care deeply about quality and customer satisfaction, we take any production issues seriously and work quickly to resolve them.

💌 To start a return or replacement inquiry, simply email our support team here

Thank you for supporting a small business that values both soulful design and conscious production. Your trust means the world to us!